Safety measures against Phishing, Smishing, Vishing attacks
Online banking offers easy access round the clock, convenience and saves time, it offers banking services on the go. However, while making use of online banking services, the digital users also need to be aware about possible threats and the ways and means in which these threats can be encountered by them in the real world.
| Dos | Don’ts |
|---|---|
| Be cautious about opening any attachment or downloading files you receive regardless of who sent them. | Never share OTP, PIN, CVV, Debit/Credit card details with anyone. |
| Look for the sender’s email ID before you enter/give away any personal information. | Don’t reply to an email or pop-up message that asks for personal or financial information. |
| Use updated antivirus, antispyware and firewall software. | Don’t share personal or financial information i.e credit card or other sensitive information via email. |
| Always update the web browser and enable phishing filters. | Don’t open email or message, in case of suspicion about legitimacy. |
| In case of receipt of any suspicious email, do call the company to confirm if it is legitimate or not. | Don’t open attachments of unexpected emails, especially ZIP files and NEVER run .exe files. |
| Use a separate email account for things like shopping online, personal etc., | Don’t use company email addresses for personal communication. |
| Never click on links received through messages from unknown sources. | Don’t open/download attachments from any spam email. |
| In case of doubt, try to contact the toll free number or any other contact provided by the bank. | Don’t open suspicious videos or images on social networking sites since social they are the prime target of phishing. |
| Use the contact numbers available on authorized websites of the institutes for contacting customer care executives or service providers. | Never respond to phone calls asking for bank related details. It might be vishing (voice phishing). |
| Look for the sender’s email ID before you enter/give away any personal information. | Do not call the numbers of service providers randomly found by Google search as they can be fake numbers. |
| Don’t respond to any message (sms) asking to confirm account information that has been “stolen” or “lost” or encouraging to reveal | |
| Don’t reply to an email or pop-up message that asks for personal or financial information. |