Action or Steps to be taken by victims of Phishing/Vishing/Smishing Attacks
While making use of online banking services, the digital users also need to be aware about possible threats and the action steps that need to be initiated in case they find themselves victims of phishing/vishing/smishing attack.
Users should take the following steps to minimize any damage in case they have responded to a phishing/vishing/smishing scam with personal or financial information or entered his / her information into a fake website.
- Change the passwords or PINs of all online accounts that could be compromised.
- Contact the bank and report the incident.
- Users should also block the card or freeze the account in case changing the password is not feasible immediately.
- Users should routinely review bank and credit card statements for unexplained charges or inquiries that aren’t initiated by the user.
- File an online complaint on the government portal cybercrime.gov.inand contact the nearest cyber crime cell for appropriate action. Users may also contact the cyber crime helpline number 1930 for assistance.